Refund Policy

At Webnestech, we want every client to be happy with the custom software, web development, SEO, social media, or design service they order from us. Because our services are delivered as work rather than shipped as a physical product, refunds are handled differently from a typical online store — this page explains exactly how.

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1. Cancelling a One-Time Service Order

• If you cancel within 48 hours of your order confirmation and work has not yet started, you're entitled to a full refund.
• Once work has started, you may cancel at any time, but you'll be charged for the hours worked or milestones already delivered up to that point — only the remaining, undelivered portion of your order is refunded.
• If a service has been fully delivered and approved by you, it is no longer eligible for a refund; please see Section 5 for how we handle post-delivery concerns instead.

2. Deposits & Milestone Payments

For larger projects billed in stages, any deposit paid to secure your project slot and begin discovery or planning work is non-refundable once that stage has started. For milestone-based projects, payments already made for completed and approved milestones are non-refundable; only payments made in advance for milestones not yet started can be refunded if you cancel.

3. Long-Term & Retainer Cancellations

• Ongoing SEO, social media, and maintenance retainers are billed per cycle (monthly, quarterly, or annually) and are governed by the cancellation notice period set out in our Terms & Conditions.
• Fees already charged for a billing cycle that has started are non-refundable, even if you cancel partway through that cycle, since the associated work, strategy, and resources for that period have already been allocated.
• If you cancel before a renewal date, you will not be charged for the next cycle, and no further payments will be taken.

4. Non-Refundable Situations

A refund will not be issued in the following cases:

• You simply change your mind after a deliverable has been approved or a service has gone live.
• Delays were caused by late feedback, missing content, or missing access on your side.
• Third-party costs already incurred on your behalf — such as domain registration, hosting, premium plugins/themes, stock assets, or ad spend — as these are non-recoverable once purchased.
• Results-based dissatisfaction with SEO or marketing retainers, since rankings and traffic depend on factors outside our control (see our SEO & Marketing Results Disclaimer).

5. Revisions Before Refunds

If you're not fully satisfied with a delivered service, please reach out first — most concerns can be resolved through the revision rounds included with your order (see our Terms & Conditions) rather than a cancellation. We'd rather fix it than lose you as a client.

6. How to Request a Refund

To request a cancellation or refund, email us with your order number and the reason for your request. We aim to review every request and respond within 5 business days.

7. Refund Method & Timelines

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, it may take a few business days for the refund to reflect in your account after it has been processed on our end.

8. Chargebacks & Payment Disputes

If you have a concern about a charge, please contact us before filing a chargeback with your bank or card provider — most issues can be resolved faster this way. Unresolved chargebacks may result in a pause of active orders or retainer work while the dispute is reviewed.

9. Contact Us

If you have any questions about this Refund Policy, feel free to contact us at hello@webnestech.com or through our Contact page.