Privacy Policy

At Webnestech, we are committed to protecting your privacy and handling your personal and business data with care. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, create an account, place an order for a service, or engage us for an ongoing project or retainer.

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1. Information We Collect

• Account & Contact Information: Name, email address, phone number, and company details when you register an account, place an order, or contact us.
• Order & Project Information: Service details, project briefs, content, credentials, and files you share with us to deliver custom software, web development, SEO, social media, or design work.
• Payment Information: Billing details processed securely through our third-party payment gateway. We do not store your full card details on our servers.
• Technical Data: Your IP address, browser type, device information, and pages visited when you use our website.
• Communications: Emails, support tickets, and messages exchanged with our team regarding your order or project.

2. How We Use Your Data

• Service Delivery: To process your orders, build and deliver your project, and manage ongoing retainer work.
• Account & Billing: To maintain your client account, issue invoices, and process payments for one-off and recurring services.
• Communication: To send order confirmations, project updates, support responses, and — only if you've opted in — marketing emails about our services and offers.
• Improvement: To understand how our website and services are used, so we can improve them over time.

3. Data Protection & Security

We use appropriate technical and organizational measures — including access controls, secure hosting, and encrypted connections — to protect your personal and project data from unauthorized access, alteration, or disclosure.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data only with:

• Service Providers: Hosting providers, payment gateways, email/SMS platforms, and analytics tools that help us run our website and deliver your service.
• Team Members & Contractors: Developers, designers, and marketers working on your project, bound by confidentiality obligations.
• Legal Authorities: If required by law, or to protect our legal rights and the safety of our clients and team.

5. Cookies & Analytics

We use cookies and similar technologies (including analytics tools such as Google Analytics) to understand how visitors use our website, remember your preferences, and improve your browsing experience. You can manage or disable cookies at any time through your browser settings.

6. Long-Term & Retainer Account Access

For ongoing SEO, social media, or marketing retainers, you may grant our team access to your Google Analytics, Search Console, social media, or advertising accounts so we can carry out the agreed work. We use this access solely to deliver and report on the services you've ordered, never for any unrelated purpose, and it is revoked promptly once the retainer ends unless you ask us to retain it.

7. Data Retention

We retain account, order, and project data for as long as your account or engagement with us is active, and for a reasonable period afterward to meet accounting, tax, and legal record-keeping obligations (for example, invoices are typically kept for the period required by applicable tax law). Data is securely deleted or anonymized once it is no longer needed.

8. Your Rights

• Access the personal data we hold about you.
• Request correction of inaccurate or outdated data.
• Request deletion of your data, subject to legal or contractual retention requirements.
• Request a copy of your data in a portable format.
• Opt out of marketing communications at any time via the unsubscribe link or by contacting us directly.

9. International Data Transfers

As we work with clients and hosting or software providers in different countries, your data may be processed outside your home country. Where this happens, we take reasonable steps to ensure it is handled securely and in line with this Privacy Policy.

10. Children's Privacy

Our website and services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at hello@webnestech.com or through our Contact page.